Return and Exchange Policy
At Vivoll, we are committed to ensuring your satisfaction with every purchase. If you’re not completely happy with your order, our return and exchange policy is here to help!
Eligibility for Returns and Exchanges
- Time Frame: Items can be returned or exchanged within 7 days of receiving your order.
- Condition of the Item: The product must be unused, unwashed, and in its original packaging with all tags intact.
- Non-Returnable Items: Certain items, such as personalized products, clearance items, and hygiene-sensitive items, may not be eligible for return.
How to Request a Return or Exchange
- Email Us: Send an email to info@vivoll.in with the subject line “Return/Exchange Request - [Order Number]”.
- Include Details: Mention your order number, the item(s) you wish to return or exchange, and the reason for the request.
- Approval Process: Once approved, we will provide further instructions, including the return address.
Refunds
- Refund Process: Once the returned item is received and inspected, your refund will be processed.
- Mode of Refund: Refunds will be credited to the original payment method within 7-10 business days.
- Shipping Costs: Shipping charges are non-refundable. Return shipping costs must be borne by the customer, unless the return is due to a defect or error on our part.
Exchanges
- If you’d like to exchange an item, please follow the same process as a return request.
- Exchanges are subject to availability. If the requested item is not available, we will issue a refund.
Damaged or Defective Items
If you receive a damaged or defective product, contact us immediately at info@vivoll.in with photos of the issue. We’ll ensure a replacement or full refund at no additional cost.
We’re here to help! If you have any questions about this policy or need assistance, don’t hesitate to email us at info@vivoll.in.